Do you have doubts?

We have compiled the questions that customers often ask us. If you can’t find the answer to your question, please contact us via the contact section.

Gymkhanas - Routes

We offer self-guided gymkhana-routes of a tourist, historical and/or cultural nature.

Excellent question!

 

The fact that the routes are autonomous is one of our signs of identity and means nothing more than that they are carried out directly on our own account, needing only a mobile phone; giving us the opportunity to carry out the activities at any time of the day, without reservation, at your own pace. The route adapts to you and not the other way around.

 

The telephone will act as a guide; showing us the route, telling us the stories and curiosities of the route; it will propose questions and answers as we continue along the route.

This concept responds to the way of understanding the routes as itineraries, in which, in order to continue advancing, we will have to answer a series of questions that the platform will propose to us.

 

These tests can be of a diverse nature, such as classic questions that we can answer with one or more answers, look at a semi-hidden element of our environment, find a specific location… In any case, from Excapic we want to make culture accessible and the difficulty of the challenges is simple, since they are not exams, but ways to better understand what we are learning.

 

When we have completed one of the tests, the next stage of the route will be unlocked. As always, all from the phone.

Operation

Of course, the routes can be done in groups or individually.

The duration of the routes is not the same for all of them and each route has an explanatory sheet with more precise estimated times, but to give you a general idea, they usually last around an hour.

 

Although we remind you that the duration of the tour depends entirely on the user, as it is carried out autonomously… The time management is up to you!

This is an issue that can vary from one user to another. Some routes are more demanding and others less so.

 

In any case, each route has its own information sheet with information on the estimated duration, accessibility and distance of the route.

Of course you can, the routes are autonomous and you set the times.

At the moment we have the routes in Spanish and English and we are working on adding other languages soon so that the culture is accessible and fun for everyone.

Technical requirements

Yes, you need to have internet access and location enabled.

As a general rule no, but we always recommend having your mobile phone well charged so that you can turn up the brightness of the screen, if necessary, and be calm enough to take the necessary time to carry out the tests and the routes at your own pace.

Purchase and Payment

Credit or debit card, Google Pay and Apple Pay. Plus BLIK, Bancontact, EPS, giropay and iDEAL.

  1. Download the “Excapic” application from the Play Store (Android) or App Store (iOS). 
  2. Access the “Excapic” application.
  3. Sign in with a Google or Apple account.
  4. Once you have logged in, from the app shop you will be able to see and choose the route you like the most. Select the number of people who are going to do it and complete the payment.
  5. That’s it! You can start the gymkhana-route directly or later.

Instantly after payment.

 

However, although it may seem logical, it is necessary to be located at the starting point of the route in order to start it.

 

Don’t worry, everything is perfectly explained in each of the fact sheets.

No, once you have purchased the gymkhana-route you have unlimited time to start and/or complete it.

 

Some routes may be subject to time recommendations from us or limitations attached to the opening hours of the places we visit. For example, the opening hours of a church are not set by us.

To cancel the purchase of one of our gymkhanas-routes you have a period of 14 calendar days without justification.

 

This withdrawal period will expire 14 calendar days after the day on which you purchased the gymkhana-route. To exercise this right, you must write to us by email to [email protected].

 

Under no circumstances will you be able to exercise your right of withdrawal if you have already started the gymkhana-route by accessing them after purchasing them in the application.

Support

In the footer of our website you will find our email address ([email protected]), our telephone number (+34 624 04 80 83) and access to a WhatsApp chat.

 

In addition, in the “Contact” section you can send us any incident by means of a form.

 

You will also find links to our social networks, Facebook or Instagram: @excapic.es

You can contact our support and customer service team during our opening hours:

  • Monday to Friday: 09h to 17h
  • Saturdays: 09h to 14h

The support and customer service team has an average response time of 1 hour.

 

In case of urgent incidents, the most immediate way to contact us is via our telephone number (+34 624 04 80 83) and by WhatsApp.

Account

This one is easy to answer: an email.

 

Simply download the application and on the home screen you will see the option to create a user. You can log in with a Google or Apple account.