Terms and Conditions

These General Terms and Conditions (hereinafter General Terms and Conditions) shall regulate the commercial relationship between EXCAPIC EXPERIENCIAS CULTURALES, S.L., hereinafter EXCAPIC and the user or client for the contracting carried out through the forms that EXCAPIC makes available on its website www.excapic.es.

EXCAPIC EXPERIENCIAS CULTURALES, S.L., is a spanish company, with CIF B72418981 and registered office at Calle Pintor Gastón Castelló, 2 – 2ºF, 03110, Mutxamel (Alicante). Contact telephone (+34) 624 04 80 83 and email: [email protected].

For the purposes of these Conditions, it is understood that the activity carried out by EXCAPIC through its website includes:

Contracting through the EXCAPIC website implies the express acceptance, by the client or user of the page, of these conditions, as well as the conditions of use established for the user’s browsing of the pages owned by EXCAPIC. These conditions shall be applicable without prejudice to the application of the legal regulations on the matter that may be applicable in each case.

These General Conditions are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Conditions, Law 26/1984, of 19 July, General Law for the Defence of Consumers and Users, Royal Decree 1906/1999, of 17 December 1999, which regulates Telephone or Electronic Contracting with General Conditions, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 13 January, on the Protection of Personal Data, Law 7/1996, of 13 January, on the Protection of Personal Data, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

EXCAPIC reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be made, through its website, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, EXCAPIC reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form.

Pre-contracting information

By contracting with EXCAPIC through its website www.excapic.es, the user or customer expressly declares to know, understand and accept these conditions of use and general conditions of contract. Likewise, the user declares to be of legal age and to have the necessary legal capacity to access the EXCAPIC website and to contract through the same.

The commercial user

Legal entities, whether public or private, may obtain information and contract EXCAPIC’s services through the website.

The contracting will be carried out through an agreement between both parties, who in any case will accept these Conditions as well as EXCAPIC’s privacy policy.

For their implementation, they must contact EXCAPIC through the means of communication published on its website and in these Conditions to establish the terms of their agreement.

The individual user

Access, browsing and use of the website confers the status of user, and as such, from the moment browsing the website begins, all the Conditions established here are accepted, as well as any subsequent modifications, without prejudice to the application of the corresponding legal regulations that must be complied with as the case may be.

The individual user, hereinafter referred to as user, assumes responsibility for the correct use of the website, which shall extend to:

  • Make use of this website to make legally valid enquiries and purchases.
  • Not to make any false or fraudulent purchases. In the event that such a purchase is deemed to have been made, it may be cancelled and the relevant authorities will be informed.
  • Provide truthful and lawful contact details, e.g. email address, address or other details.
  • The user declares to be over 18 years of age and to have legal capacity to act on this website.


Purchase process in the case of a private user


  1. Product offer and price reference

In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, EXCAPIC EXPERIENCIAS CULTURALES, S.L. offers in its “Routes” section information on all the products on sale, their characteristics and prices. Nevertheless, EXCAPIC reserves the right to withdraw, replace or change the products offered to its customers through its web page, by simply changing the content of the same. In this way, the products offered at all times by the EXCAPIC website will be governed by the general conditions in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.

  1. Indication of prices

Each product offered will have its price with VAT included. The prices shown on the screen will be those in force at any given time.

  1. Availability

The availability of the products offered by EXCAPIC through its website may vary depending on customer demand. Although EXCAPIC periodically updates its stock, the product requested by the customer may be unavailable at that time. In this case, EXCAPIC will send an e-mail to the customer informing him/her of the impossibility of fulfilling the order.

  1. Methods of payment

The user or customer may pay by credit card.

Users can make purchases on the website by the means and in the manner established. They must follow the purchase procedure during which various products or services can be purchased from each product file by completing the data required for the purchase through the form shown.

Likewise, the User must fill in and check the information requested at each step, although during the purchase process, before making the payment, the purchase data can be modified.

Subsequently, the user will receive an email confirming that EXCAPIC has received their purchase request. This email will have the effect of confirming the order, as it includes an electronic invoice. In this email you will be provided with an access code and instructions on how to carry out the contracted activity.

  1. Right of withdrawal

The user, as a consumer and user, makes a purchase on the website and therefore has the right to cancel the purchase within 14 calendar days without giving any reason.

This withdrawal period shall expire 14 calendar days after the day on which the user purchased the service. To exercise this right, the user must notify EXCAPIC of their decision by emailing [email protected].

Under no circumstances may the right of withdrawal be exercised if the user has already accessed the link provided to start the activity. Furthermore, once the 14-day period has elapsed, the link provided will expire.

  1. Data protection

In accordance with the provisions of Organic Law 15/1999 on the protection of personal data, EXCAPIC informs users of its website that the personal data collected by the company through the forms on its website will be entered into an automated file under the responsibility of EXCAPIC, in order to facilitate, expedite and fulfil the commitments established between the two parties. Likewise, EXCAPIC informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to the address [email protected].

Unless you inform us to the contrary, we will assume that your data have not been modified, that you undertake to notify us of any change and that we have your consent to use them for the purpose of maintaining the relationship between the parties.

  1. Applicable law and jurisdiction

These General Conditions are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.